Legal Information
Terms and Conditions of Service
Last Updated: January 2025
Effective Date: January 1, 2025
1. Acceptance of Terms
By accessing and using the services provided by Syed Logistics ("Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Service Description
Syed Logistics provides comprehensive logistics and transportation services including but not limited to:
- Air Freight Services
- Ocean Freight Services
- Road Freight Services
- Customs Clearance
- Warehousing Solutions
- Supply Chain Management
3. Customer Responsibilities
As a customer, you agree to:
- Provide accurate and complete information for all shipments
- Ensure all goods are properly packaged and labeled
- Comply with all applicable laws and regulations
- Pay all charges in a timely manner
- Notify us of any special handling requirements
4. Shipping and Delivery
We strive to provide accurate delivery estimates, but actual delivery times may vary due to factors beyond our control including:
- Weather conditions and natural disasters
- Customs delays and regulatory changes
- Transportation disruptions
- Force majeure events
5. Liability and Insurance
Our liability is limited as follows:
- Basic coverage is included for all shipments
- Additional insurance can be purchased for high-value items
- Claims must be reported within 30 days of delivery
- Maximum liability is limited to the declared value of goods
6. Payment Terms
Payment terms and conditions:
- Payment is due upon receipt of invoice
- We accept major credit cards, bank transfers, and cash
- Late payments may incur additional charges
- All prices are subject to change without notice
7. Prohibited Items
The following items are strictly prohibited from shipment:
- Illegal substances and contraband
- Hazardous materials without proper documentation
- Perishable goods without special arrangements
- Items that violate international trade laws
8. Privacy and Data Protection
We are committed to protecting your privacy and personal information:
- Your information is used solely for service delivery
- We do not sell or share your personal data
- All data is encrypted and securely stored
- You have the right to access and update your information
9. Cancellation and Refunds
Cancellation and refund policies:
- Cancellations must be made 24 hours before pickup
- Partial refunds may apply for cancelled services
- No refunds for completed shipments
- Processing fees are non-refundable
10. Dispute Resolution
In the event of disputes:
- We encourage direct communication to resolve issues
- Mediation services are available if needed
- Legal proceedings are governed by Pakistani law
- Claims must be filed within one year of the incident
11. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters and extreme weather
- Government actions and regulatory changes
- Labor disputes and strikes
- War, terrorism, and civil unrest
12. Amendments to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.
13. Contact Information
For questions about these terms or to request clarification, please contact us:
Email
Hr@syedlogistic.com
Important Notice
These terms and conditions constitute a legally binding agreement between you and Syed Logistics. By using our services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions stated herein.